RESERVATION INFORMATION: A Summary of all Reservation Information (including Cancellation Policy, Deposits & Payments Information, Property, Guest Count, Arrival & Departure Dates, a Summary of Charges) is included in the Confirmation Message (sent by email, or available by logging into the website where the Reservation was made).
BOOKING & MANAGEMENT: This property is managed exclusively by Guest Manager on behalf of the owner. As each Property is unique and individually owned, moving to another Property may not be an option. The Guest acknowledges that they have done their due diligence in asking all necessary questions about the property, location, amenities and charges.
GUESTS & OCCUPANCY: Guest will be an occupant of the Property during the entire stay, and understands the terms and conditions of this agreement. All Guests must be registered in advance (whether visiting for a short time or staying overnight). At no time can the Guest Count exceed the Maximum Occupancy of the Property. The Guest is responsible for Registered Guest behavior at all times and for ensuring that all guests comply with all Terms & Conditions. The Guest assumes the consequences for violations and/or damages incurred by their guests.
MINIMUM AGE: All Guests must meet the Minimum Age Requirement for the Property, with the exception of parents travelling with their children. If the Travelling Group has Guests under the Minimum Age Requirement for the Property, please contact the Guest Manager for written permission.
UNREGISTERED GUESTS: Please remember to contact Guest Manager to register all guests in advance.
- 1-10% Increase over Registered Guest Count – 10% of Nightly Rate
- +10% Increase over Registered Guest Count – 25% of Nightly Rate
- Over Maximum Occupancy – Additional Guests will be asked to leave the property immediately, in addition to the above charges.
SECURITY DEPOSIT: The Security Deposit will be released in full, provided the following:
- No damage is done to Property or its contents (beyond normal wear and tear).
- All contents removed from the Property have been returned.
- No Additional Charges are incurred due to Smoking, Unregistered Guests/Pets, or Additional Cleaning.
- The Departure Checklist in the Onsite Guest Directory has been completed.
In the event of a dispute concerning any portion of the Damage Deposit being withheld, arguments shall be settled through arbitration or the Provincial Court of Alberta (Canmore Location).
PAYMENTS: ALL PAYMENTS ARE NONREFUNDABLE, unless communicated otherwise by the Guest Manager.
--ALL PAYMENTS ARE NONREFUNDABLE. If Reservation is canceled, Payments will be forfeited and Guest is released from financial liability on remaining balance owed.
--Cancel within 24 hours of 1st Payment: 100% Payment Refund
--Cancel 60+ Days Prior to Arrival: 90% Rental Credit/10% Cancellation Fee
--Cancel 30+ Days Prior to Arrival: 80% Rental Credit/20% Cancellation Fee
--Cancel 14+ Day Prior to Arrival: 70% Rental Credit/30% Cancellation Fee
--Cancel less than 14 Days Prior to Arrival: 50% Rental Credit/50% Cancellation Fee
--The Cancellation Policy applies to received payments only. There are no payments due after a reservation has been cancelled.
--Rental Credits can be used at any Rockies Rentals property, and do not expire.
--Notice of Cancellation must be sent by email.
--Cancellation Insurance to cover the Guest’s loss is the responsibility of the guest.
--Losses due to Cancellation can be avoided with the purchase of Cancellation Insurance.
CANCELLATION INSURANCE: Within 24 hours of a reservation, Guest can purchase Cancellation Insurance direct from the Guest Manager.
LATE CHECK OUT: The Check Out Time is included in the Confirmation Email, and may be adjusted by contacting the Guest Manager for approval. A charge will be billed for all unapproved Late Check Outs.
- 15-60 Minutes Late: 10% of Nightly Rate
- 60-120 Minutes Late: 20% of Nightly Rate
- 120-180 Minutes Late: 50% of Nightly Rate
- More than 180 Minutes Late: 100% of Nightly Rate
SECURITY: Guest & Property Security is very important to us. If any item that gives Property Access (Keys, Garage Door Opener) has not been returned to the Property upon Check Out , a Locksmith Charge will apply (CAD$75.00 Per Lock).
NO SMOKING: The entire Property (including balconies, patios, and yards) is designated as a strictly No Smoking Area. A $250 charge will apply in addition to any additional cleaning charges to remove smoke damage.
PETS: Most properties are designated as “No Pets Allowed”. The entire Property (including balconies, patios, and yards) is designated as a strictly No Pets Area. A $250 charge will apply in addition to any additional cleaning charges for additional cleaning for unauthorized or unregistered Pets.
USE OF PROPERTY: If the Guest’s visit to the area includes, but is not limited to, commercial filming, attendance at a wedding, anniversary, birthday or bachelor(ette) party, this must be disclosed to Guest Manager within 24 hours of booking. Any reservation obtained under false pretense will be subject to Guest Manager review.
UNAVAILABILITY: If the Property becomes unavailable for any reason beyond the control of the Guest Manager, the Guest Manager may substitute a comparable unit or cancel this Agreement and refund in full all payments made by Guest. Property changes must be approved by the Guest.
QUIET TIME: The Guest Manager quiet time rule is 9:00 pm to 9:00 am and is strictly enforced. Any complaints from neighbors regarding excessive noise or other nuisances during Quiet Time may be cause for immediate cancellation and/or eviction.
LOST & FOUND: Guest Manager assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Guest to return found items. Costs to return the item to the Guest shall be the responsibility of the Guest. Any items not claimed for longer than 30 days, may be donated or sold.
HEATING/AIR CONDITIONING: All Properties have Heating Units. Some properties may additionally have Air Conditioning Units. If so equipped, Guest agrees that the Temperature Control will be set between 72 to 78 degrees, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation. There are no refunds for lack of, or malfunctioning HVAC units. Guest Satisfaction is the Guest Manager priority, and the Guest Manager will be diligent in resolving any concerns with the HVAC Unit.
HOT TUB, POOL, and SPA: Some properties may have private or shared hot tubs, pools, and/or spas. Guest will take responsibility to receive all information regarding the risks and hazards involved with using the Hot Tub/Pool/Spa and with simply being present within the facility.
PARKING: The Guest is responsible for ensuring that all vehicles are parked according to the Parking Information for the property. Recreational Vehicles (Trailers, Motorhomes, Campers, Boats) are not allowed to be parked onsite. Many neighbourhoods have a Zero Tolerance Policy for Overnight On Street Parking for vehicles.
LANDSCAPING/SNOW REMOVAL: Some properties may have Landscaping and Snow Removal services. Landscaping and Snow Removal Staff will access the exterior of the property to perform their duties.
UNFORESEEN CIRCUMSTANCES: Guest Manager will not assume liability for any loss, damage or inconvenience caused by, but not limited to, the following: weather conditions, natural disasters, road closures, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommended that the Guest arranges Trip or Rental Insurance.
GUEST SATISFACTION: It is the responsibility of the Guest to notify Guest Manager of any dissatisfaction regarding the property immediately upon discovery. Guest Manager will diligently attempt to address any issues. Guest Manager and/or the Property Owner will not accept liability for any temporary dissatisfaction outside of the control of the Guest Manager. Guest Satisfaction is the Guest Manager priority, and the Guest Manager will be diligent in resolving any concerns with the Property.
RELEASE: The Guest hereby releases and discharges Guest Manager, the Property Owner, affiliates, agents and employees, and their successors and assigns, from any and all liabilities, suits, claims and/or demand actions or damages (including attorney’s fees and disbursements) incurred by the use or intended use of the Property. This includes, without limitation to, all claims or claims for property damage, personal injuries or wrongful death except to the extent that such loss or damages is the results the gross negligence of any such party. This release is also binding on Guest heirs, assigns and agents, assignors, executors and administrators. In any action concerning the rights, duties or liabilities of the parties to this agreement, their principals, agents, successors or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.